Privacy Policy

At Unique Flooring Supply, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use uniqueflooringsupply.co.uk. By using our website and services, you agree to the practices outlined below.

1) Information We Collect

• Personal information: name, billing/delivery address, phone number, email, order history.
• Payment information: processed securely by trusted third-party providers (we never store full card details).
• Technical data: IP address, browser type, operating system, and anonymised analytics data.
• Cookies: small files stored on your device to improve website functionality and user experience.

2) How We Use Your Information

• To process and deliver your orders.
• To manage your account and provide customer support.
• To send order updates and essential service communications.
• To improve our website, products, and services.
• To comply with legal obligations (e.g. VAT invoicing).
• With your consent, to send marketing offers and newsletters (you can opt out at any time).

3) Data Sharing & Disclosure

• We never sell or rent your data to third parties.
• We only share information with:
  • Delivery companies (to ship your orders).
  • Payment processors (to handle secure transactions).
  • IT service providers (for website hosting and maintenance).
• All partners are required to comply with UK data protection law (GDPR).

4) Data Retention

• We keep personal data only as long as necessary:
  • Order and invoicing records: minimum 6 years (legal requirement).
  • Customer account details: until you request deletion.
  • Marketing data: until you unsubscribe or withdraw consent.

5) Your Rights

Under UK GDPR, you have the following rights:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data (“right to be forgotten”).
• The right to restrict or object to certain processing activities.
• The right to withdraw consent for marketing at any time.
• The right to data portability (to move your data elsewhere).

To exercise your rights, please email info@uniqueflooringsupply.co.uk.

6) Cookies & Tracking

• We use cookies to:
  • Keep your shopping cart active.
  • Remember your preferences and login sessions.
  • Collect anonymised statistics via Google Analytics.
• You can disable cookies in your browser settings, but this may affect site functionality.

7) Data Security

• We use SSL encryption across our website to secure your data.
• Access to personal data is restricted to authorised staff only.
• While we take every precaution, no online system is 100% secure, and we cannot be held liable for breaches beyond our reasonable control.

8) Third-Party Links

Our website may include links to external sites (e.g. manufacturer guides). We are not responsible for the privacy practices or content of these third-party websites.

9) Children’s Privacy

Our website is not directed at children under 16, and we do not knowingly collect data from minors. Parents or guardians who believe a child has provided us with personal data should contact us to arrange deletion.

10) Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please check back regularly to stay informed.

11) Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: info@uniqueflooringsupply.co.uk
Website: uniqueflooringsupply.co.uk