Frequently Asked Questions (FAQs)

Here you’ll find answers to the most common questions about delivery, returns, ordering, and our services. If your question is not listed below, please contact us at sales@uniqueflooringsupply.co.uk.

1) Do you offer same-day delivery?

• Yes. Orders placed before 12 noon (Monday–Friday) may be eligible for same-day delivery in selected postcodes.
• Please contact us with your postcode to confirm availability and pricing.
• Same-day delivery cancellations incur a £30 + VAT charge.

2) How long does delivery take?

• Zone 1 – South East:
  • Orders before 12:00 (Mon–Fri): dispatched same day
  • Orders after 12:00 (Mon–Fri): dispatched next business day
  • Delivery: next business day after dispatch
• Same-Day Delivery Zones: Order before 12:00 (Mon–Fri) for same-day delivery (postcode-dependent).
• Remote / Offshore areas: 2–5 working days depending on courier routes.
• Special deliveries: May require 3–5 working days to dispatch.
• Please note: delivery times are estimates and may vary due to courier delays or weather.

3) Can I collect my order in person?

• Collection is not offered as a standard option.
• In urgent cases, if stock is available, we may be able to arrange a collection slot. Please email us to enquire.

4) Can I return items if I change my mind?

• Yes. Consumers may return unused, unopened goods within 14 days of delivery.
• Items must be in their original packaging and in resaleable condition.
• A 15% restocking fee may apply for unwanted returns after dispatch.
• See our full policy: Refund & Returns Policy.

5) Which items cannot be returned?

• Custom-tinted or mixed products.
• Opened or used oils, lacquers, fillers, waxes.
• Cut-to-size abrasives.
• Special-order or non-stock items.
• Screeds and sheet materials.

6) Who pays for return shipping?

• Change of mind: the customer pays return postage.
• Faulty/damaged/incorrect goods: we cover return shipping.
• If we collect the goods, a £30 + VAT collection fee applies.

7) What if my order arrives damaged?

• Please check packaging upon delivery.
• Report any damage within 48 hours, including clear photos.
• We will arrange a repair, replacement, or refund depending on the case.

8) Do you offer trade accounts or trade pricing?

• No. We do not offer Trade Accounts.
• All orders are processed as standard retail/business purchases.

9) Are your prices inclusive of VAT?

• No. All prices displayed on our website exclude VAT.
• VAT will be added and shown clearly at checkout before payment.

10) Do your products come with a warranty?

• Machines and electrical items are covered by manufacturer warranties.
• Consumables (oils, lacquers, abrasives) are covered against manufacturing defects only.
• Misuse, incorrect application, and normal wear and tear are not covered.

11) What payment methods do you accept?

• Debit and credit cards
• PayPal

12) Do you ship internationally?

• Currently we ship only within the UK.
• For export enquiries, please contact us directly.

13) What happens if I miss a delivery?

• If no one is available at the delivery address, the goods will be returned to depot.
• A £30 + VAT redelivery fee will apply to arrange a new date.
• We cannot leave goods unattended or in unsafe locations.

14) How do I contact customer service?

You can reach us at sales@uniqueflooringsupply.co.uk. We aim to reply within one working day.