Customer Help
Flooring supplier customer support providing help with orders, delivery, returns and professional flooring supplies across the UK.
Common purchase queries answered
Orders and Shipping
Orders placed before 12 noon (Mon–Fri) are dispatched the same day. UK mainland deliveries usually arrive the next working day; remote areas (Highlands, Islands, NI) may take 2–5 working days.
Click My Account in the header and register with your email, or create an account during checkout.
You’ll receive a dispatch email with a tracking link to follow your parcel online.
No. We never store card details. Payments are processed securely via trusted payment providers.
All prices include VAT at the current UK rate unless stated otherwise.
Currently we ship within the UK only. For trade export enquiries, please email us
We ship together where possible. Large/bulky orders may arrive in multiple boxes or on a pallet.
If you need to swap an item
Returns and Exchanges
Consumers may return unused goods within 14 days of delivery in original packaging and resaleable condition. Exclusions: opened finishes, tinted colours, cut-to-size abrasives, and special orders (unless faulty). See our full Returns & Exchanges page.
Report within 48 hours with photos of the packaging and product. We’ll arrange a replacement or refund once assessed.
Please contact us first for a Return Authorisation and the correct returns address. Unauthorised returns may be delayed.
Contact us immediately. If not yet dispatched, we’ll update it. If already with the courier, redelivery charges may apply.
If unprocessed, yes — contact us straight away. Once dispatched, cancellations/changes aren’t possible, but you can request a return under our policy.
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Flooring supplier customer support providing help with orders, delivery, returns and professional flooring supplies across the UK.
Customer Help & Support
How We Can Help
Our customer help centre is designed to answer common questions quickly and clearly. The flooring supplier customer support team focuses on fast responses, clear communication and practical solutions for both trade professionals and DIY customers.
Orders & Payments
Orders can be placed directly through our website at any time. Once confirmed, you will receive an email with full order details. Flooring supplier customer support is available to assist with payment questions, invoices and order confirmation if needed.
Delivery Information
We offer fast UK-wide delivery on flooring supplies, with same-day delivery available in selected postcodes. Flooring supplier customer support can help you understand delivery options, estimated times and tracking information.
Returns & Refunds
If you need to return a product, please contact us before sending anything back. Our flooring supplier customer support team will guide you through the returns process and ensure refunds are handled as quickly as possible once items are received and checked.
Product Guidance & Support
Choosing the right floor sanding products, abrasives, oils or lacquers is essential for good results. Flooring supplier customer support can provide guidance based on floor type, condition and the finish you want to achieve.
Trade & DIY Customers
We support professional flooring contractors as well as DIY customers. Trade users benefit from consistent stock availability and fast dispatch, while homeowners gain access to the same professional-grade flooring supplies.
Frequently Asked Questions
How can I contact customer support?
You can reach our flooring supplier customer support team via the contact form on our website. We aim to respond as quickly as possible during business hours.
Do you offer same-day delivery?
Same-day delivery flooring supplies are available in selected UK areas. If your postcode qualifies, the option will appear automatically at checkout.
Can I change or cancel my order?
If your order has not yet been dispatched, we may be able to amend or cancel it. Please contact us as soon as possible for assistance.
Do you help with product selection?
Yes. If you are unsure which flooring products are right for your project, our team can help guide you based on your requirements.
Who can use your customer help service?
This flooring supplier customer support page is designed to help both trade professionals and DIY customers find answers quickly and easily.
For additional technical product information, you can also visit Bona UK for official specifications and industry resources.